Scottish Courts and Tribunals Service
Court User Satisfaction Surveys 2021-2022

The Scottish Courts and Tribunals Service (SCTS) is committed to improving its services and how they are provided to meet the changing needs and demands of the environment in which it needs to operate.  

We are seeking feedback from people involved in Civil cases and we would be grateful if you would take some time to complete a survey.

You will not be asked for any personal details from which you could be identified, and none of the questions in this questionnaire ask you for any details about the trial in which you were involved.
Please do not mention any details of the parties, witnesses, nature of case, etc., in your answers. The questionnaire should take around 15-20 minutes to complete.

Most of the questions either require a YES / NO response or ask for a rating on a scale from 1 to 5. Where you have given lower ratings, you may then be asked to give reasons for this.  

Please only complete one survey per court/visit. Should you wish to provide feedback on more than one court/visit you can complete the survey more than once. If completing the survey more than once, you can skip past some of the more general questions (e.g. website use) as your answers are unlikely to be different between questionnaires.

SCTS have commissioned SYSTRA Ltd, an independent research consultancy, to conduct the survey, as well as all analysis and reporting. All data will be held in accordance with the Data Protection Act (2018) and the General Data Protection Regulation (GDPR). The survey is anonymous and no personal data is sought. Data will also be reported in such a way to ensure anonymity for respondents.

Thank you

Scottish Courts and Tribunals Service

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